Privacy Policy
Last updated: March 2026
1. Who We Are
SolarMatch UK ("we", "us", "our") operates the website solarmatch.uk as a lead generation service connecting homeowners with MCS-certified solar panel installers.
Our address is: 182-184 High Street North, East Ham, London, E6 2JA. We are registered with the Information Commissioner's Office (ICO) under registration number ZC110126.
2. What Data We Collect
When you use our quote request service, we collect:
- Personal details: First name, last name, email address, phone number
- Property details: Address, postcode, property type
- Project details: Electricity bill range, solar setup interest, payment preference, existing solar installation status
- Technical data: IP address, browser type, device information, pages visited
- Marketing data: How you found us (e.g. Facebook ad campaign, referring URL)
3. How We Use Your Data
We use your personal data to:
- Match you with an MCS-certified solar installer in your local area
- Share your contact and property details with that installer so they can provide a personalised quote
- Send you confirmation of your quote request via email or SMS
- Improve our service through analytics and user experience research
- Comply with legal obligations
4. Legal Basis for Processing
We process your data under the following lawful bases (UK GDPR Article 6):
- Consent (Art. 6(1)(a)): You give explicit consent when submitting the quote request form
- Legitimate interests (Art. 6(1)(f)): For analytics, fraud prevention, and improving our service
5. Who We Share Your Data With
We share your personal data with:
- Solar installer: An MCS-certified installer in your local area who will contact you with a personalised quote
- Analytics providers: Google Analytics, Meta (Facebook) for measuring advertising performance
- Hosting providers: Cloudflare, Inc. (our website hosting platform)
We do not sell your personal data to third parties. Each installer acts as an independent data controller upon receipt of your data.
6. Data Retention
We retain your personal data for a maximum of 24 months from the date of collection, after which it is securely deleted. You can request earlier deletion at any time.
7. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Erase your data ("right to be forgotten")
- Restrict processing
- Data portability
- Object to processing
- Withdraw consent at any time
To exercise any of these rights, contact us at: privacy@solarmatch.uk
8. Cookies
We use cookies and similar technologies. For full details, see our Cookie Policy.
9. International Transfers
Some of our service providers (e.g. Google, Meta) may process data outside the UK. Where this occurs, we ensure adequate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the ICO.
10. Complaints
If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
11. Contact Us
For any privacy-related questions: privacy@solarmatch.uk